TERMS AND CONDITIONS

The e-business section of christophesauvat.com website (the “Site”) is published by portuguese society AML Sauvat Lda PT508190479, Edificio clube nautico, sala 6, Senhora Santana,7580-309 Alcacer do Sal, Portugal.These general terms of sale apply to all orders on the Site. These terms are subject to modification and updates; accordingly, the terms applicable to products orders by customers are those applicable on the date of the order. These general terms of sale are governed by the laws of Portugal, save for any mandatory provisions to the contrary under the Rome Convention on the law applicable to contractual obligations of June 19, 1980.

1 – THE CUSTOMER:

To be a customer of the Site you must be a consumer, of legal age and with full legal capacity, and reside in one of the following countries: metropolitan France, French overseas departments (DOMs), United Kingdom, Ireland, Belgium, the Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Switzerland, Norway, Lichtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Malta, Monaco, Hungary, Bulgaria, Poland, United Arab Emirates, Dubai.

Customers must, upon placing their first order on the Site, open a customer account and complete an order form containing certain mandatory fields in order for their product order to be processed by Christophe Sauvat.

The information you give to Christophe Sauvat when opening your customer account or upon any order you may place must be complete, accurate and up to date. We may, if applicable, ask you to confirm – by any means – your identity and the information given.

Christophe Sauvat collects personal data on the Site. Such data is required for processing orders and may be communicated, in whole or in part, to our service providers involved in fulfilling the order.

Customers are informed that such personal data is also collected by bodies in charge of analyzing orders and fighting against credit card fraud.

In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have a right to access, modify, correct, oppose and delete personal data concerning you. You may exercise this right by sending an email to: customerservice@christophesauvat.com

2 -THE PRODUCTS:

The products offered for sale are those featured on the Site. Christophe Sauvat makes every effort to accurately present and describe the products, subject to technical constraints and in accordance with the highest standards on the market.  It is, however, possible that the Site may contain minor errors, which you recognize and accept. In the event of any non-compliance of the product delivered with its description on the Site, Christophe Sauvat agrees to remedy such non-compliance: you may either exercise your right of cancellation, or else implement our warranty of merchantability.

If the products ordered are no longer available, we will inform you by e-mail as promptly as possible and refund the price paid by you by crediting the credit card.

 3 – ORDERING PRODUCTS:

The steps:

The acceptance of orders placed on the Site is subject to compliance with the procedure set up Christophe Sauvat. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order.

You will have the possibility, before final validation of your order, to verify your order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance.

If your order includes items already available, the whole order will be ship in the same time (only one delivery). We recommend you to order separately items in stock.

Verification of the order: We are entitled, so as to fight against parallel marketing of our products, to refuse any order exceeding the number of authorized products: i.e., 10 products, within a limit of a maximum of two identical products ordered.

We are also entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order as well as any order that is not compliant with these general terms of sale.

In such cases, we will inform the customer by phone or by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.

Order confirmation:

Once you have validated your order, Christophe Sauvat will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by Christophe Sauvat to confirm the content of your order.

This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping costs applicable to you.

However, for orders placed on the Site, it is recommended that you also keep a copy (in electronic format and/or in paper format) of the details in connection with your order (for example, the confirmation e-mail sent by Christophe Sauvat).

The modification or cancellation of the order: the modification or cancellation of an order is not possible if the order is already transmitted to our logistic department. The customer can contact the customer service by phone +(351) 218027008 or by e-mail at the following address customerservice@christophesauvat.com to check the status of his order.

4 – PRICE AND TERMS OF PAYMENT:

The prices displayed on the Site are in Euros (France-International) Clients with a shipping address outside United Kingdom, will have to pay in Euros. Clients with a shipping address in The United Kingdom will have t pay in GBP Pounds. Prices are VAT included, shipping excluded.

The prices invoiced to customers are those applicable on the date of the order.

For customers residing outside the territory of the European Union and in the Dom-Tom, it is specified that the prices displayed on the Site shall be invoiced after deduction of VAT. These prices are quoted DDU (“Delivery Duty Unpaid”) since Christophe Sauvat is in the practical impossibility of precisely informing customers of the exact total amount of the costs in connection with customs duties, formalities, and import taxes applicable in the country where delivery is requested.

Customers are solely liable and accept liability for the payment of any such costs for the entry of the products ordered into the territory of delivery. Refusing to pay custom duties and import taxes involves order cancellation and order reimbursement. Delivery costs and Custom clearance costs possibly paid by STRIPE to call back the product will be deduced from the reimbursed amount.

Payment of the total price of the products and shipping costs may be made by credit card. For payments by credit card, the customer must be the holder of the credit card used, access a dedicated space made available by a banking establishment which ensures the security and recording of the payment order.

Payments by check are not accepted.

If, for whatsoever reason (opposition, refusal by the issuing center, etc.), it is not possible to debit the amounts owed by you, your order will not be registered by Christophe Sauvat. The total amount of the shipping costs of products ordered will be calculated as per the schedule below. This amount will be indicated on the Site to you before you accept your order and will also be indicated in the confirmation e-mail we will send you, as well as in the delivery slips.

Delivery France* United Kingdom Zone 1 Zone 2 Zone 3 Zone 4
Rates 10 € 14 € Pounds 8 14 € 15 € 30 € 45 €

*France (outside Paris): metropolitan France, including Monaco and Corsica.

Zone 1:  Belgium, the Netherlands, Spain, Luxembourg, Italy, Germany.

Zone 2: Ireland, Greece, Finland, Sweden, Denmark, Austria, Portugal, Switzerland, Norway, Lichtenstein.

Zone 3:  Estonia, Lithuania, Czech Republic, Latvia, Poland, Slovakia, Slovenia, Malta, Hungary, Bulgaria, Malta, Cyprus

Zone 4: French DOMs, United Arab Emirates , Dubai.

Christophe Sauvat does not make deliveries to the following locations in the following countries:

– Italy: Campione d’Italia, Livigno, Lugano, San Marino, Vatican State.

– United Kingdom: Channel islands, Gibraltar.

– Spain: Ceuta, Melilla, Canary islands, Teneriffe.

– Denmark: Faroe islands, Greenland.

– Greece: Mont Athos.

– Germany: Ile de Helgoland, Besingen.

– Finland: Aland islands.

– For any useful purposes this may avail, a notice concerning the payment of extra costs in case of requested delivery outside the territory of the European Union will be clearly displayed on the Site to any customer indicating a delivery address outside the territory of the European Union.

5 – DELIVERY:

Christophe Sauvat will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice residing in one of the following territories: metropolitan France, French overseas territories and departments (DOM-TOMs), United Kingdom, Ireland, Belgium, the Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Switzerland, Norway, Lichtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Malta, Monaco, Poland, Bulgaria, Hungary, United Arab Emirates, Dubai.

Once the order is confirmed, you will no longer be able to change the delivery address.

Deliveries will not be made to hotels, public places or PO boxes . You will be able to monitor your packages using a tracking number that will be e-mailed to you when your order ships out. For the countries listed above that are outside the European Union, you are responsible for payment of all customs duties, taxes and other official charges as well as the costs of carrying out the customs formalities required based on the import of products into the country where delivery is requested.

A signature can be required upon the delivery of any packages.

In the territories listed above, deliveries will be made within a maximum of five (5) business days from the placing of the order except for special operations (friends & family, good deals, sales, private sales..): maximum of 10 business days. To ensure these lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.  In the territories listed above outside the European Union, it is recalled that delivery may be delayed for so long as customs formalities and duties have not been carried out or paid by you, and you agree to this.

Availability

In the case of a product unavailability after the order, the customer will be informed by e-mail or phone. He will have the choice to be reimbursed or exchange the product.

The reimbursement will be performed within a maximum of 30 days.

6 – RIGHT OF CANCELLATION & REFUNDS:

Customers have a right of cancellation, without having to indicate the reasons for such cancellation, within a cooling-off period of fifteen (15) clear days from receipt of the products ordered.

To simplify the exercise of this right of cancellation, Christophe Sauvat asks customers to notify it via e-mail to customerservice@christophesauvat.com. You should specify whether you wish a store credit, a refund or a product exchange.

Customers also have the possibility of contacting our customer service department for any additional information.

Products must be returned in perfect condition, complete (together with any accessories, notice, warranty etc.), accompanied by a copy of the documents attached to the order and a Return Authorization, to the following address:

SAUVAT C/O SAUERBREI LOGISTICS

11 RUE DE LA MARNE

77400 Saint-Thibault-des-Vignes,

France

Phone+33 1 60 07 26 15

To request a Return Authorization please e-mail: customerservice@christophesauvat.com

Return shipping cost only by Chronopost are offered by Christophe Sauvat. The customer can choose the carrier of his choice, however customer will be responsible for the cost and the safe return of the product. We recommend that customers keep proof of the return, implying a return by registered letter or by any other means which provides a record of the date of delivery. Customers can contact the carrier of their choice by requesting a track and trace option and a counter-signature as proof of receipt and ship the parcel ( No Royal mail) to the Return address.

In the case of a return for an exchange by mail (exchange only) we will refund the cost of return on a fixed basis (within the limits of a return for a command):

Unless you have opted for a product exchange, we will refund you for the full price invoiced (cost of initial shipment included) for the products returned, by crediting the credit card used by you, no later than thirty days following the date of exercise of the right of cancellation. However, in case of partial exercise of the right of cancellation covering only a portion of an order comprising several products, Christophe Sauvat will not be able to make a full refund of the shipping costs initially billed to you. More over in case of partial exercise of the right of cancellation covering only a portion of an order comprising several products and paid partially with gift card or store credit, the rembursment will be at first through store credit up to the gift card or initial store credit amount, then -over this amount- on the credit card used for payment.

Outside the European Community, the returned products will be reported as ” non-compliant “. Christophe Sauvat will not pay the taxes and customs fees associated to the return of the product.

Exchange/ Fix rates return cost refund (store credit):

France Métropolitaine: 6€

UK : 9£

Other countries : 10€

7 – WARRANTIES:

Merchantability: Customers are invited to ensure that the products delivered to them correspond to their order. Any duly justified non-compliance of a product with its order should be notified to Christophe Sauvat via e-mail to customerservice@christophesauvat.com, before being sent back to us in perfect condition and complete (accessories, notice, etc) and accompanied by a copy of the documents attached to the order and a Return Authorization, to the following address:

SAUVAT C/O SAUERBREI LOGISTICS

11 RUE DE LA MARNE

77400 Saint-Thibault-des-Vignes,

France

Phone+33 1 60 07 26 15

To request a Return Authorization please e-mail: customerservice@christophesauvat.com

Customers can also contact the customer service department by e-mail: customerservice@christophesauvat.com for any additional information.

In case of non-compliant orders delivered by Christophe Sauvat to delivery addresses outside the European Union, you agree to inform – by any means – the customs services that a return of non-compliant products is involved.

If it is not possible to exchange the returned product, a refund of the total price invoiced (price of the non-compliant products and shipping costs) as well as the costs of the return will be made (up to 20€), by crediting your credit card no later than thirty (30) days following receipt by Christophe Sauvat of the returned products.

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Statutory warranties:
Regardless of any specific warranty terms extended to customers with the product delivered, all Christophe Sauvat products sold on the Site are subject to the following statutory warranties:

Article L.211-4 of the French Consumer Code: “The vendor is required to deliver a product that complies with the contract and shall be liable for any non-compliances existing upon delivery. The vendor shall also be liable for non-compliances resulting from the packaging, the assembly or installation instructions where the vendor is liable under the contract for assembly/installation or where it was carried out under the vendor’s responsibility.”

Article L.211-5 of the French Consumer Code: “To comply with the contract, the product must: 1. Be fit for the use normally expected of an item of its type and, where appropriate: correspond to the description given by the vendor and have all the qualities presented to the purchaser by the vendor in the form of a sample or model; have the qualities that a purchaser can legitimately expect given the public statements made by the vendor, producer or his representative, in particular in advertising or labeling; or 2. Have the characteristics defined by mutual agreement by the parties or be fit for all special uses sought by the purchaser which the vendor was made aware of and accepted.”

Article L.211-12 of the French Consumer Code: “Legal action based on non-compliance is time-barred two years after the delivery of the product.”

Article L.211-13 of the French Consumer Code: “The provisions of this section do not deprive the purchaser of the right to bring an action on account of redhibitory defects as provided for in Articles 1641 through 1649 of the Civil Code or any other action of a contractual or extracontractual nature to which the purchaser is entitled under the law.”

Article 1641 of the Civil Code: “The vendor is subject to the warranty against hidden defects in the sold product rendering it unfit for its intended use, or which so impair such use that the purchaser would not have bought it or would have paid a lower price, had the purchaser been aware of the defect(s)”.

Article 1648 (1) of the Civil Code: “The action based on redhibitory defects must be brought by the purchaser within a period of two years following discovery of the defect.”

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